Freshworks Placement Papers 2024 - Previous Year Questions & Solutions

Company Overview

This page contains Freshworks placement papers from 2024 with previous year questions, solutions, and exam patterns.

2024 Pattern

The 2024 Freshworks placement process emphasized DSA mastery and SaaS system design. Online assessment included 2-3 DSA problems.

Freshworks Online Assessment 2024 Pattern

Section	Questions	Time	Difficulty
Coding Problems	2-3	90 min	Medium-Hard

Actual 2024 Freshworks Coding Questions & Solutions

DSA Coding Problems (2024)

Q1: Customer Data Management - 2024 Real Question

Problem: Manage customer data with CRUD operations efficiently.

Solution (Java):

class CustomerManager {
    Map<String, Customer> customers = new HashMap<>();

    public void addCustomer(Customer customer) {
        customers.put(customer.getId(), customer);
    }

    public Customer getCustomer(String id) {
        return customers.get(id);
    }

    public void updateCustomer(String id, Customer updated) {
        if (customers.containsKey(id)) {
            customers.put(id, updated);
        }
    }

    public void deleteCustomer(String id) {
        customers.remove(id);
    }
}

Time Complexity: O(1) for all operations

Key Insights from 2024 Freshworks Online Assessment

1. Coding Section is Critical: Must solve 2-3 coding problems correctly to advance
2. SaaS System Design: Strong emphasis on SaaS system design and customer data management
3. Time Management: 2-3 coding problems in 90 minutes requires excellent speed
4. Success Rate: Only 10-15% cleared OA and advanced to interviews
5. Platform: Freshworks’ assessment platform or HackerRank
6. Focus Areas: Arrays, trees, graphs, dynamic programming, SaaS systems, customer data management

Freshworks 2024 Interview Experiences

Based on candidate experiences from 2024 Freshworks interviews:

2024 Interview Process:

1. Online Assessment (90 minutes): 2-3 coding problems
2. Technical Phone Screen (45-60 minutes): Coding problems, algorithm discussions, SaaS concepts
3. Onsite Interviews (4-5 rounds, 45-60 minutes each):
   • Coding rounds (2-3): Algorithms, data structures, problem-solving
   • System Design rounds: SaaS platforms, customer data management, CRM systems
   • Behavioral rounds: Problem-solving approach, innovation, customer focus

Common 2024 Interview Topics:

• Coding: Arrays, strings, trees, graphs, dynamic programming, customer data algorithms
• System Design: SaaS platforms, customer data management, CRM systems, scalable systems
• Behavioral: Problem-solving, innovation, customer focus, impact
• Freshworks Technologies: Freshdesk, Freshservice, SaaS platforms, customer support systems

2024 Interview Questions Examples:

• Customer Data Management
• Design Freshworks’ customer support system (System Design)
• Design Freshworks’ SaaS platform (System Design)
• Customer data processing algorithms

Success Tips:

• Strong coding performance is essential - solve problems optimally
• Understand SaaS platforms and customer data management concepts
• Practice system design for SaaS systems and CRM platforms
• Prepare examples demonstrating innovation and customer focus
• Learn Freshworks’ products and SaaS technologies
• Practice explaining your thought process clearly

For detailed interview experiences, visit Freshworks Interview Experience page.

Preparation Tips for Freshworks 2024 Pattern

1. Master Coding Fundamentals: Focus on solving 2-3 coding problems correctly - arrays, trees, graphs, DP
2. SaaS Knowledge: Strong understanding of SaaS platforms, customer data management, CRM systems
3. Practice Previous Year Papers: Solve Freshworks OA papers from 2020-2024 to understand patterns
4. Time Management: Practice completing 2-3 coding problems in 90 minutes
5. LeetCode Practice: Solve 200+ LeetCode problems focusing on arrays, strings, trees, graphs (medium-hard difficulty)
6. SaaS Focus: Practice problems related to SaaS systems and customer data management
7. System Design Mastery: Learn SaaS platform design, customer data management, CRM systems
8. Freshworks Technologies: Learn Freshdesk, Freshservice, SaaS platforms, customer support systems
9. Behavioral Preparation: Prepare examples using STAR format - innovation, customer focus, problem-solving
10. Mock Tests: Take timed practice tests to improve speed and accuracy

Related Resources

Freshworks 2025 Papers

Latest Freshworks placement papers with current year questions

View 2025 Papers →

Freshworks Coding Questions

Complete collection of Freshworks coding problems with solutions

View Coding Questions →

Freshworks Interview Experience

Real interview experiences from successful candidates

Read Experiences →

Freshworks Preparation Guide

Comprehensive preparation strategy for Freshworks placement

View Preparation Guide →

Freshworks Main Page

Complete Freshworks placement guide with eligibility, process, and salary

View Main Page →

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Practice 2024 papers to understand Freshworks OA pattern and prepare effectively!