Freshworks Overview
Eligibility, process, salary.
Freshworks Interview Experience 2025-2026 | Real Candidate Stories & Tips
Read authentic Freshworks interview experiences from recent candidates 2025-2026. Round-by-round breakdown, questions asked, preparation tips, and strategies for Freshworks placement.
Freshworks (Freshdesk, Freshsales, Freshservice) is a global SaaS company with a strong engineering presence in India. Interviews stress DSA, system design for SaaS (APIs, microservices), and behavioral fit. Below are authentic experiences and the typical Freshworks placement process (2–3 weeks; Chennai, Bengaluru).
Interview Process
Section titled “Interview Process”| Round | Duration | Focus |
|---|---|---|
| Online Assessment (OA) | 90 min | 2–3 DSA problems (arrays, trees, graphs, DP); HackerRank or internal |
| Technical Interview 1 | 45 min | DSA, coding, approach and optimization |
| Technical Interview 2 | 45 min | System design (SaaS, APIs, microservices), project deep dive |
| Managerial Round | 45 min | Behavioral, problem-solving, impact |
| HR Round | 30 min | Background, compensation, Why Freshworks |
Languages: Python, Java, JavaScript, Go. Bar: 70% or 7.0+ CGPA; no active backlogs.
Experience 1: Software Engineer – Selected ✅
Section titled “Experience 1: Software Engineer – Selected ✅”Profile: Final year CS, 8.2 CGPA. Offer: ₹24 LPA (total).
OA (90 min)
Section titled “OA (90 min)”- 3 DSA problems: array manipulation, tree traversal, DP. Solved 2 fully, 1 partial. Used Python.
Technical Round 1 (45 min)
Section titled “Technical Round 1 (45 min)”- Questions: Longest increasing subsequence (LIS); implement LRU cache (HashMap + doubly linked list). Discussed time/space complexity.
Technical Round 2 (45 min)
Section titled “Technical Round 2 (45 min)”- System design: Design a customer support ticketing system; APIs for a SaaS product; DB design and caching (e.g. Redis). Discussed microservices and scalability.
Managerial & HR
Section titled “Managerial & HR”- Describe a complex technical problem you solved; handle conflicting priorities; Why Freshworks? STAR format used. Offer discussed.
Tips: DSA medium–hard and SaaS system design (APIs, scalability) are key. Communication and approach matter as much as correct code.
Experience 2: SDE – Selected ✅
Section titled “Experience 2: SDE – Selected ✅”Profile: 1 year experience. Offer: ₹28 LPA.
- 2–3 problems: arrays, strings, DP. Solved all with optimal approaches.
Technical Rounds
Section titled “Technical Rounds”- Round 1: Tree level-order; design data structure for get/min with updates.
- Round 2: Design API gateway for microservices; routing, auth, rate limiting; project deep dive on scalability.
Common themes
Section titled “Common themes”- Medium–hard DSA, SaaS architecture (APIs, DB, caching), and behavioral (STAR).
Common Questions (Freshworks)
Section titled “Common Questions (Freshworks)”Coding
Section titled “Coding”- Two Sum, LRU Cache, LIS, Merge Intervals
- Tree: level-order, path sum, LCA
- Graph: BFS/DFS, topological sort
- DP: knapsack, LCS, edit distance
System Design
Section titled “System Design”- Customer support ticketing system
- API design for SaaS product
- API gateway / microservices
- Database design and caching strategy
HR / Behavioral
Section titled “HR / Behavioral”- Why Freshworks? Interest in SaaS?
- Describe a time you solved a complex technical problem
- How do you handle conflicting priorities?
Related Resources
Section titled “Related Resources”Coding Questions
DSA and coding problems.
Preparation Guide
Complete placement strategy.
2024 & 2025 Papers
Previous year papers.
Written by the placementpapers.app editorial team · Verified by industry hiring professionals
Last updated: February 2026